Support


FAQ

1How do I install ENGAGE for PC VR?
  1. To download ENGAGE for PC VR, go to https://engagevr.io/download, select VR Devices, and then select PC VR.
  2. After you download the installation file, run it as an administrator. For example, right-click the installation file, and then select Run as administrator.
  3. If you see the error shown in the following image, or you see a User Account Control window that doesn't accept your credentials, then you don't have administrator rights on your computer. Sign in as a user that has administrator rights, and then repeat from step 1.

Permission error message:

Admin Rights

The following video shows how to install ENGAGE for PC VR:

2How do I install ENGAGE on Microsoft Windows?

First, check that your computer meets the following minimum requirements:

  • Microsoft® Windows® 10 operating system
  • Intel® Core™ i5 processer or better
  • 8 GB RAM
  • NVIDIA® GeForce® GTX 970 graphics card or better
  • 9 GB of available disk space

If your computer meets the minimum requirements, use one of the following options to install ENGAGE:

Option 1: ENGAGE Windows Installer

  1. To download the ENGAGE Windows Installer, go to https://engagevr.io/download, select Desktop, and then select Windows PC.
  2. After you download the installation file, run it as an administrator. For example, right-click the installation file, and then select Run as administrator.
  3. If you see the error shown in the following image, or you see a User Account Control window that doesn't accept your credentials, then you don't have administrator rights on your computer. Sign in as a user that has administrator rights, and then repeat from step 1.

Permission error message:

Admin Rights

The following video shows how to install ENGAGE on Microsoft Windows:

Option 2: Steam

If you have Steam installed on your computer, open the Steam Client, browse to the store, search for ENGAGE, and then add it to your library.

3How do I install ENGAGE on macOS?

First, check that your computer meets the following minimum requirements:

  • Mojave (minimum), Big Sur (maximum) operating system
  • Intel® Core™ i5 processer or better; at least 2.0 GHz and more than 2 cores
  • 8 GB RAM
  • AMD Radeon™ Pro 560 4 GB or better dedicated graphics processing unit (GPU)
  • 9 GB of available disk space

Note: ENGAGE doesn't currently support devices that use the Apple M1 chip.

The following video shows how to install ENGAGE on macOS:

4I had been sideloading ENGAGE onto my Quest. Can I just update directly from the Oculus Store now?

If you previously sideloaded ENGAGE onto your Oculus Quest or Oculus Quest 2, we recommend that you now use the Oculus Store instead. This makes it much easier to update the application.

You need to uninstall the version that you sideloaded onto the Oculus Quest before you download the current version from the Oculus Store. For more information, watch the following video:

5How do I use ENGAGE with Windows Mixed Reality Devices?

To use ENGAGE with Windows Mixed Reality, you must first download SteamVR. You must then use SteamVR to install the Windows Mixed Reality for SteamVR app.

For more information, visit the following website:

https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/using-steamvr-with-windows-mixed-reality

6What is the minimum required internet speed to use ENGAGE?

ENGAGE requires a minimum upload speed of 4 Mbps and a minimum download speed of 8 Mbps.

7How do I start a virtual reality meeting inside ENGAGE?
  1. Open the ENGAGE application, and then log in.
  2. From the main menu, select Start Session.
  3. Select a location.
  4. On the Start Session screen, select With Others.
  5. In the Session Name field, enter a name for your meeting.
  6. If you have a PLUS, ENTERPRISE, or EDUCATION account and want to make the meeting private, enter a password.
  7. For information about visibility settings, hover your cursor over the question mark icon.
  8. Select Start.
  9. If you chose to create an unlisted session, make a note of the session ID so that you can share it with other people, and then select Start Session.

Now you are ready to host your meeting in virtual reality in ENGAGE.

8How do I set up an event or scheduled virtual reality meeting?
  1. Log in to the web app at https://app.engagevr.io
  2. From the side menu, select Events.
  3. On the events page, select Create Event.
  4. Enter details such as title, start and end times, start and end dates, description, and event type.
  5. If you have a PLUS, ENTERPRISE, or EDUCATION account and want to make the event private, enter a password.
  6. Select SAVE & PUBLISH.

Your event is now listed in the public events list. ENGAGE users can use the public events list to view and join your event.

If you want to invite specific people to your event, see How do I invite people to my event or share information about it.

9How do I invite people to my event or share information about it?
  1. To invite people to your event, visit https://app.engagevr.io.
  2. Log in to your account.
  3. From the side menu, select Events.
  4. On the EVENTS page, select the Hosting tab.
  5. Select your event from the list of events.
  6. On the event listing page, select COPY to use a URL that links directly to the events page or select the icon for the platform that you want to share the event to. You can share the event to the following platforms:
    • Facebook
    • Twitter
    • LinkedIn
    • Pinterest
    • Reddit
    • Email
  7. To add the event to your calendar, in the ADD TO CALENDAR list, select your calendar platform. You can also share the event with attendees from your calendar.
10How many people can I have in a virtual reality location inside ENGAGE?

We recommend a maximum of 50 people in a single, shared location.

If you need support for group sizes above 50, get in touch with us at [email protected].

There are also limitations based on your subscription. For more information, visit https://engagevr.io/pricing/.

11Can I host private meetings inside ENGAGE?

If you have a PLUS, ENTERPRISE, or EDUCATION account, you can set a password for your meetings and events. This ensures that your session is private, and that only people that you give the password can join you.

12Can I host public meetings inside ENGAGE?

If you have a PLUS, ENTERPRISE, or EDUCATION account, you can host public meetings inside ENGAGE. You can choose to display your meetings in the public events list. People can easily join your meeting from the public listing. If you choose to publicly list your meeting, you can still set a password to control who can join.

13What types of media can I stream inside ENGAGE?

You can stream a live view of presentations, videos, and any other content that you can access through a web browser. You can use the ENGAGE web app to prepare links to these files and sites, and then quickly retrieve them to share with others in a virtual reality location. You can also link your Microsoft® OneDrive® and Dropbox™ accounts to ENGAGE and share files from those repositories. All attendees in a location see a synchronized view of the stream

You can display the stream on a selection of virtual screens within ENGAGE. Some locations have display screens ready for you to use. If a location doesn't have a display screen, you can add your own as required. Attendees can also view the stream through their menu or tablet.

ENGAGE also supports YouTube video playback in 2D, 3D, and 360 formats.

The following video shows how to stream and control a presentation in ENGAGE:

The following video shows how to stream a YouTube video in ENGAGE:

14Why do I see an "unsupported" message when I use desktop sharing on my laptop?

To share your desktop, the screen that you want to share must be connected to the same graphical processing unit (GPU) that the ENGAGE app uses.

Your laptop may use an integrated GPU to display the desktop and a discrete GPU to display the 3D graphics that appear in ENGAGE.

For potential solutions, see the following sections:

Option 1: Use an external monitor and connect it to the discrete GPU

One or more of the monitor ports on your laptop may connect directly to the discrete GPU. Connect an external monitor to each of the available monitor ports in turn and test if you can share that screen in ENGAGE.

To cycle through the connected monitors in ENGAGE, after you share your desktop, select Monitor x, where x is the number of the currently displayed monitor.

Note: If your laptop uses an NVIDIA® GPU, you can open the NVIDIA Control Panel, select the option in the tree view that includes PhysX, and then check which ports are connected to the discrete GPU.

Option 2: Use the integrated GPU with ENGAGE

To configure a Windows® 10 OS to use the integrated GPU for ENGAGE, complete the following steps:

Note: The following configuration will significantly reduce the performance of the ENGAGE app.

  1. Close the ENGAGE app if it's open.
  2. In the search box on the Windows taskbar, enter graphics, and then select the Graphics settings search result.
  3. In the Graphics settings window, in the Choose an app to set preference list, select Desktop app.
  4. Select Browse.
  5. Browse to C:\ProgramData\ENGAGE\app, select ENGAGE.exe, and then select Add.
  6. Select Options.
  7. In the Graphics preference window, select Power saving, and then select Save.

You can now restart ENGAGE and share a desktop that uses the integrated GPU.

15Can I watch and share video files and YouTube videos inside ENGAGE?

Yes, you can play video files and YouTube videos inside ENGAGE. The system supports YouTube video playback in 2D, 3D, and 360 formats.

You can use the ENGAGE web app to prepare links to content on the Internet, connect to third-party cloud storage services, and upload files to your ENGAGE cloud storage area. You can then quickly access these materials inside a virtual reality location.

Note: The ENGAGE cloud storage feature is in Beta testing and available to selected ENTERPRISE clients.

Some virtual locations in ENGAGE contain a big screen that you can use to watch and share videos. You can also add as many screens as you like through the IFX page in your tablet or menu.

The following video shows how to stream a YouTube video in ENGAGE:

16Can I watch and share 360 videos?

Yes, you can play and share 360 videos inside ENGAGE. In addition, one of the unique features of ENGAGE is the ability to experience 360 videos with other people inside the same virtual session. For example, you could have a trainer or teacher act as a guide or discuss the video with work colleagues.

The following sections describe several ways in which you can watch 360 videos inside ENGAGE.

Option 1: Visit the 360 Video Room

You can select the 360 Video Room as the location for your session.

At the center of the 360 Video Room is a console, which you can use to scroll through a list of videos, and then select Play to view.

Note: You can select the 4K Video toggle on the console to view a compatible video in 4K resolution. To view 4K video, we recommend that you have a download speed higher than 25 Mbps.

You can use the Media page in your menu or tablet to control the video. You can also use the Media page to load a 360 video of your choice.

Option 2: Switch to the 360 Video Room from another location

In any of the available locations in ENGAGE, you can open your menu or tablet, select Media, select Load Media, select VIDEO, and then search for a 360 video on YouTube.

After you select Play for a 360 video, select 360 to view the video in the 360 Video Room.

Option 3: View 360 video content

On the main menu, select Content. Alternatively, if you are in a location in ENGAGE, open your menu or tablet, and then select Content. You can identify 360 video content by the 360 play icon on the thumbnail. If you select an item of 360 video content, you are taken to the 360 Video Room.

17Can I display and present documents in virtual rooms inside ENGAGE?

Yes, you can present many types of documents, such as those hosted on OneDrive, Google Docs, and Dropbox.

The following video shows how to load presentations:

18Can I upload my own 3D models and 3D locations to use inside ENGAGE?

To request to have your own 3D models and scenes added into ENGAGE, contact the ENGAGE team at [email protected]. The team will evaluate the request and respond with an answer. This service is usually reserved for paying customers.

The ENGAGE cloud storage feature is now in Beta testing for selected ENTERPRISE clients. These clients can upload 3D models in the web app, and then add them to virtual reality locations in the ENGAGE app.

We will make the ENGAGE cloud storage feature available to more users in a future release.

19How do I create and record my own presentations or classes?

It's very easy to record your own presentations inside ENGAGE.

When you record in ENGAGE, it doesn't create a video file. Instead, you capture every action that takes place. This includes your movements within a scene, your voice, any media that you share, and any 3D models that you add or manipulate. You can choose to record just yourself or everyone that's present in the scene.

When you play back a recording, you are immersed in the events that took place, as though you were there in the location at the time of recording.

20Where are my photos, snapshots, recordings, and lessons stored?

The location of your photos, snapshots, recordings, and lessons depends on the platform that you use. For more information, see the following sections.

Note: Because you can't use the photo, snapshot, recording, or lesson features on a mobile device, you don't need to access the storage location on those devices.

Microsoft Windows app or PC VR

Open File Explorer and browse to This PC > Documents > ENGAGE.

Folder location on Microsoft Windows

Quest - Path to ENGAGE

Standalone VR headsets

For standalone VR headsets, such as Oculus Quest, Oculus Quest 2, and VIVE Focus Plus, complete the followings steps:

  1. Turn on your VR headset.
  2. Connect the VR headset to your computer. For example, use a USB cable.
  3. On the VR headset, depending on the manufacturer, select to allow permission or transfer files.
  4. On your computer, the VR headset is added as an external drive. Browse to this drive, and then to Internal shared storage > Documents > ENGAGE.

Permission screen on Oculus Quest:

Oculus Quest - Allow access to data

Permission screen on VIVE Focus Plus:

Vive Focus Plus - Transfer files

macOS

Open Finder, from the Go menu, select Home, and then open the ENGAGE folder.

21How can I share recordings with other people?

You can use either of the following options to share your recordings.

Option 1: Play the recording in a live hosted event

If you host a live event or session inside ENGAGE, you can simply play back your locally saved recording to the attendees.

Option 2: Share the recording file directly with other people

Each recording is stored as a single file. For information about where you can find your files, see Where are my photos, snapshots, recordings, and lessons stored. You can share a copy of a recording with other people by email, shared network drive, or a similar method.

When the other user receives the recording file, they must place the file in the MyRecordings folder of their ENGAGE app.

To play the recording, the other ENGAGE user can simply load it from the Load Recordings menu.

22Can I upload my own recordings and lessons to the public list?

To request to have your recordings or lessons displayed in the public list or your enterprise group account in ENGAGE, contact the ENGAGE team at [email protected]. This service is usually reserved for paying customers.

23Can I use ENGAGE for simulated training?

ENGAGE provides many tools and content that you can use to create simulated training in minutes. The tools are easy to use and require very little technical skills.

The following video shows how you can record an immersive presentation:

For more information about how ENGAGE is an ideal platform to use when you create simulated training, see the following sections.

Features and tools

  • Avatar Creator: Create a custom character for your training.
  • Outfits and uniforms: Dress up your characters in suitable uniforms for your training profession. There are outfits for medical, commercial airlines, and many more.
  • Live VR meetings: Train people from all over the world in a live, hosted VR meeting or workshop.
  • Presentations and videos: Play your own presentations or videos inside the virtual room. Bring your current training materials into your new VR training.
  • Forms, tests, and quizzes: Create simple tests and quizzes for your trainees and deliver them in VR during your simulated training. Measure their learning success.
  • Recording and playback: Record everything inside your training, including your own voice, movements, hand gestures, presentations, videos, your trainees and what they say and do, acting, questions, answers, interviews, tests, and quizzes. These recordings can be played back to trainees afterward for evaluation and self-reflection.
  • Instant setup: Use the snapshot feature to prepare scenarios in advance and instantly load them on demand.
  • Multiple languages: You can change the ENGAGE interface to be in English, Chinese (Simplified or Traditional), Korean, Japanese, French, or German. However, with the whiteboard and voice chat features, you can communicate in any language.

Ready-made content

The ENGAGE platform has a wide variety of content for you to use.

  • IFX library: There are over 1200 3D models, special effects, and audio effects available inside ENGAGE.
  • Virtual Locations: You can choose from over 75 locations, which includes meeting rooms, conference halls, lecture halls, a variety of workplaces, and even Mars!

Custom Made Content

Our team can provide a service to create bespoke training content for your company. Please contact us for more information at [email protected].

24Can I deliver quizzes, tests and feedback forms inside a virtual room?

Yes, you can use the Forms feature to create and deliver quizzes, tests, and feedback forms inside virtual locations and meetings in ENGAGE.

The Form feature is easy to use, empowering you to create quizzes, tests, and feedback forms in minutes. You can customize your forms with a range of options, which include multiple choice questions, setting marks earned per question, and many more.

There is also a results dashboard, where you can review the scores and answers submitted by people who complete your quizzes, tests, and feedback forms.

You can create forms in the web-based application at https://app.engagevr.io/login or inside the ENGAGE app.

For more information about how you can access the Forms tool, see the following sections:

Option 1: Web-based app

Option 2: ENGAGE app main menu

  • Open the ENGAGE app.
  • From the main menu select Create & Edit.
  • On the Creator Tools page, select My Forms.

Option 3: ENGAGE app location

  • Inside a virtual location in ENGAGE, open the menu or the tablet.
  • On the menu or tablet, select Forms.
25Can I teach languages inside ENGAGE?

The ENGAGE platform has an excellent suite of tools that you can use to teach languages. Students and teachers from all over the world can meet in ENGAGE to collaborate in live or recorded lessons. You can change the ENGAGE interface to be in English, Chinese (Simplified or Traditional), Korean, Japanese, French, or German.

Research indicates that learning languages in VR can be more effective than traditional methods. People feel less self-conscious inside virtual reality, which gives them more confidence to make mistakes as they try to speak and practice learning the language.

It takes minutes to create simple lessons and is very easy to do! Teachers can speak in whichever language they wish and use hand gestures and face to face interactions to support their communication.

There are blackboards and whiteboards inside the virtual rooms, which teachers and students can write on to support teaching verbs and written language skills.

A teacher can use videos and presentations to support the live and recorded lessons. For more information, see What types of media can I stream inside ENGAGE.

Teachers and students can use the unique VR recording suite inside ENGAGE to record their lessons and play them back later for review or for others to view.

Teachers can use the custom form creator to create quizzes, tests, and exams to evaluate students' knowledge during live or recorded lessons.

26Can I display my own artwork in a virtual reality art gallery inside ENGAGE?

Yes. If you have a collection of work that you wish to share in a virtual gallery space, please contact us at [email protected].

27How much does it cost?

There are several pricing options for ENGAGE. To compare the different options, visit https://engagevr.io/pricing.

LITE

A basic version for users who wish to try out some features of ENGAGE

PLUS

A comprehensive feature-rich version, for professionals who would like to communicate, teach, and learn in VR

ENTERPRISE/EDUCATION

A comprehensive, feature rich version for Corporations and Education Institutes

For more information, contact us at [email protected].

28What audio equipment should I use with ENGAGE?

Good quality audio is one of the most important requirements for an effective session in ENGAGE. Someone with low quality audio may struggle to fully participate in discussions. In a worst-case scenario, an open microphone can cause people to hear themselves talking and ruin the experience for everyone.

To get the best experience, use an enterprise-level headset, such as those available from Jabra or Poly (formerly Plantronics). Choose a headset that includes stereo or binaural sound, so that you can experience immersive 3D audio, and has a dedicated microphone that's located away from the earpieces.

However, you can use less expensive, consumer-level equipment with ENGAGE and still have an effective session. The simplest step to improve the overall experience is for everyone in the session to use headphones. You can then use the microphone that's built into your laptop or VR headset, and the headphones will prevent disruptive feedback.

When you use ENGAGE on Windows or macOS, use a USB headset or headphones. You can also use USB Type-C headphones with the Oculus Quest 2.

Don't use 3.5 mm headphones that have an inline microphone. Sounds recorded by the inline microphone can leak through and cause feedback, even if you select a different microphone as the input.

29Why can't other people hear me in ENGAGE?

First, check whether the issue is with your microphone or their headphones. Can anyone else hear you? Can they hear other people or sounds in the environment? Note that in some sessions, such as classes or presentations, the host may deliberately turn off all participants' microphones.

If the issue is caused by the other person's headphones, direct them to the Why can't I hear other people in ENGAGE question on this page.

If you want to use an external microphone or headset, check that it's connected correctly. If other people still can't hear you, then see the following sections for potential ways to fix your microphone.

Un-mute your microphone

  1. In ENGAGE, open the menu or tablet. To do this on desktop, press the Esc key. To do this in VR, press the Menu or Tablet button on your controller.
  2. Check the microphone icon on the quick-actions menu. If there is a diagonal line through the icon, select it to un-mute your microphone.

Note: If you use a VR device, you can also use your wrist controls to mute and un-mute your microphone. To do so, imagine that you have a watch on your left wrist and raise your hand to look at it. You can then select the microphone icon from the menu that appears.

Reset your audio

  1. In ENGAGE, open the menu or tablet. To do this on desktop, press the Esc key. To do this in VR, press the Menu or Tablet button on your controller.
  2. From the quick-actions menu, select the cog icon.
  3. In the Settings window, select User Preferences.
  4. Select Reset Audio.
  5. After the reset completes, check your microphone, and then select the appropriate option for whether your audio has improved.

Restart the application

If none of the previous suggestions resolved your issue, restart the ENGAGE app.

Update your software

Check if updates are available for your device's operating system or firmware. For example, on Pico standalone VR headsets, check if updates are available for the Pico UI (PUI). If you use a USB headset or USB headphones, check the manufacturer's website and install or update any required software.

Configure the Oculus app on your computer for Oculus headsets

If you use the Oculus app on your computer and connect to the Oculus headset through a link cable, your audio settings may cause a conflict if you also use an external microphone or headphones. To resolve the conflict, complete the following steps:

  1. Open the Oculus app on your computer.
  2. In the side menu, select Devices.
  3. Select the Oculus device.
  4. In the AUDIO section, select Use Windows Settings in both the microphone and headphones lists.
  5. In the search field on the Windows taskbar, enter sound settings, and then, in the search results, select Sound Settings.
  6. In the Choose your output device and Choose your input device lists, select the devices that you want to use.
30Why can't I hear other people in ENGAGE?

If you want to use headphones or a headset, check that it's connected correctly.

If you use an Android device, ensure that you increase the media volume and not the call volume.

Check if updates are available for your device's operating system or firmware. For example, on Pico standalone VR headsets, check if updates are available for the Pico UI (PUI). If you use a USB headset or USB headphones, check the manufacturer's website and install or update any required software.

If you use the Oculus app on your computer and connect to the Oculus Quest 2 through a link cable, see the Configure the Oculus app on your computer for Oculus Quest 2 section in the Why can't other people hear me in ENGAGE question on this page.